Salary
£40,975 per annum, plus eligibility for an annual performance-related bonus
Location
Home-based with attendance at our Dartford estate office two days per week and our Central London office as required (about 2 days/month)
{Mergefield Value}
{Mergefield Value}
Published
Not Published
Closing
in X days
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Location: Home-based with attendance at our Dartford estate office two days per week and our Central London office as required (about 2 days/month)
Salary: £40,975 p.a. plus eligibility for an annual performance-related bonus
Contract: Full-time (35 hours per week), Permanent
Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home?
Would you love to work for a company where 95.2% of staff recently stated in an anonymous survey that they would recommend us as an employer?
About CDS
CDS exists to provide, support and promote co‑operative and community‑led housing so that more people can live and work in co‑operative ways. We are the country’s largest provider of governance, financial and housing management support to small housing co‑operatives, we are small social landlord in our own right and we are innovating new routes to grow community‑led housing in England. Our work is values-led, people-focused and grounded in accountability.
The opportunity
As a Housing Officer, you will be a trusted, visible point of contact for residents. You’ll listen carefully to their concerns, resolve issues quickly and fairly and make sure they feel safe, supported and proud of where they live. You’ll manage a varied housing patch – from tenancy and estate management to ASB, lettings and voids – and work closely with colleagues to keep services running smoothly and ensure our residents have a good experience living in our housing. You will be known for acting on what residents tell you and following through on every commitment you make.
About you
You care deeply about giving residents a great experience. You’re an excellent listener, able to communicate clearly and respectfully, even when conversations are challenging. You’re organised, reliable and keep your promises. You enjoy solving problems, working at pace and using good judgement to get things done. You bring strong attention to detail, a commitment to following policies and procedures, are confident with IT and have the ability to manage a busy, varied workload. Whether you have housing experience or closely transferable skills, your approach, values and commitment to residents matter most.
You either have a car and full driving license or can reliably travel regularly around Dartford and Bexley.
Our values
We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we’d love to hear from you.
Working here
We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package.
Inclusion
We are working to be an anti‑racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work.
Closing date: Monday, 26th October 2026 at 8am
Interviews: Tuesday, 3rd November 2026 (in person at our Central London offices)
About CDS
CDS exists to provide, support and promote co-operative and community-led housing so that more people can live and work in co-operative ways.
We are the country’s largest provider of governance, financial and housing management support to small housing co-operatives, we are small social landlord in our own right and we are innovating new routes to grow community-led housing in England. Our work is values-led, people-focused and grounded in accountability.
The Benefits
28 days annual leave + bank holidays
Hybrid working 2 days a month in the central London office
Up to 10% employer pension contribution and private medical insurance
Bonus scheme eligibility after 6 months
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness.
If these reflect how you work, we’d love to hear from you.
We are working to be an anti-racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work.
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
CDS Co-operativesPrivacy Statement
The following explains how we CDS Co-operatives (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) CDS Co-operatives is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
We collect information that is specifically provided by you as part of an application process. We will collect the following (but not limited to):
Name, address, email, telephone number
CV (if applicable)
Equal opportunities monitoring information (defined as special categories data) - this information is purely for statistical analysis and monitoring purposes
Answers to application questions
Any other information you wish to provide in support of your application
We are using Contract as our legal basis for processing, which means we can use your details and information so that we may assess your suitability for employment with us, as well as carry out our statistical analysis of recruitment.
Why do we collect this information and who do we share it with?
Details you provide in this application:
Will be held on our computer systems and may be downloaded by us
Will be used to deal with your application
Will be made available to us and our processors
Will be used for communication with you regarding the vacancy
Will be used to satisfy legal requirements
Will be used for statistical analysis
Will be held and may be used to contact you about other vacancies
We will store your application data for 13 months after the vacancy has closed. After this period, it will be fully anonymised.
How can I access the information you hold about me? Your rights
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained when they apply via our website site and correct any inaccuracies it may contain. If you choose to register, you may access your profile, correct and update your details, or withdraw your details at any time. To do this, you can access your personal profile by using the secure login. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements.
You have the following rights in relation to the way in which we deal with your personal data:
the right of erasure or to be forgotten
the right to rectification if information is inaccurate or out of date
the right of data portability (to obtain and reuse your personal data)
the right to object to networx and the controller and processors handling of your personal data
the right to withdraw your consent with regards to the handling of your personal data
you have the right to ask for a copy of the information we hold about you (Subject Access Request - S.A.R)
You have the right to lodge a complaint with a supervisory authority - the ICO
Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
CDS Co-operatives can exercise the right to update this policy as and when required.
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